One action that struck with me was when we were playing who's owns the zebra who drinks the water. When Anna got confused over something I thought was common sense and I reflected my thoughts in my tone of voice. Anna's reaction to my response was, well... Unfortunate to say the least. She just sat back in her chair and said "fine, I'm done with this. I'm just going to sit here." And As she sat back in her seat I just realized how much people's attitudes toward others really does have a big part in teams and groups. This thought was then reinforced when I was the observer on the phone call scenario where you had to diatribe how to put it together on the other line.
In the leadership model we learned in class and pull from our readings, this really effects the inclusive aspect and also the purpose aspect. The way you express yourself and allow your attitudes and emotions to play into how you lead a team or even how you are even just a member of the team can make someone feel more or less included. If I would have asked Anna to explain herself instead of shutting her down we would have not only got more done but maintained a better relationship, communicate better, and maybe gotten it done successfully. I learned that I need to gain skills such as communication, and patience to be a better leader.
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